FtcWindsor Courses Portfolio
A corporate image relies on the image presented by all of the employees which an organisation employs. An employee who is unable to communicate professionally and effectively through written communication mediums will negatively impact the corporate image. |
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Are you stuck in the job application merry-go-round? Is your current job unstable or unfulfilling? Do you want to make a ‘career transition'?
If the answer to any of these questions is yes then you should be attending this course |
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In business and in our personal lives, we use decision-making skills every day. Some of these decisions will be right, and some will be wrong - however, what matters is that we make decisions when they need to be made, and that we make the best decision that we can with the information available. So, how do you avoid making bad decisions - or leaving decisions to chance? You need a systematic approach to decision-making so that you can take decisions with confidence, no matter what type of decision you have to make. |
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This workshop is designed to help participants master the challenges of communicating to an audience electronically. So whether it's your task to write copy for the internet, your company's intranet, E-newsletters, E-magazines, social media content or other marketing materials, this workshop will help to finesse your skills so that you attract your audience and keep it humming. |
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Effective 1:1 communication is a key element of personal effectiveness while enhancing self management techniques and contributing to reducing levels of stress. Research shows that effective communication is the cornerstone of success in business. We will explore the underlying principles of effective personal communication and the application of these principles and skills in practice. |
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This Managing Meetings course shows how careful preparation, effective communication and chairing skills can steer a meeting to a successful conclusion, leaving people feeling that they have accomplished something. |
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| Personal Effectiveness and Time Management | |||
In today's challenging climate we need to do more with less. We need to eliminate ineffective work habits and increase our levels of efficiency and personal effectiveness. People who are truly effective at managing time, and themselves, are not only effective and successful in the workplace, but in all areas of their lives. |
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| Recognition and Management of Stress | |||
Total freedom from stress, while being fully engaged and involved in busy daily activities, is possible. Stress is a disease of modern life that affects most of us and needs special attention. To successfully manage your stress levels you must first of all recognise that you are stressed and what is causing it.
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Providing excellent customer service requires good communication skills, a positive attitude, a warm, welcoming manner and a well planned and implemented follow-on care programme. This workshop provides participants with the skills needed to confidently and effectively handle face-to-face situations and the tools to deliver consistent customer service.
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It has been estimated that good merchandising can increase sales by up to 400%, yet many retailers do not have in place a merchandising plan for their business. This workshop seeks to give an overview of how merchandising can help drive sales. It gives retail staff the underpinning knowledge to present their products to generate maximum sales.
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This workshop helps to facilitate the understanding of personality differences that influence buying and selling, leaving participants able to adapt their sales techniques to the customer type. It will also instill, in participants, a clear experience of the necessity to provide both first-class customer service, and relationship selling, to their customers.
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Whether you are looking for a social media strategy for your business or are already using social to connect with customers and generate traffic to your site, this course is vital for you.
Organisations of all sizes are struggling with how to address their the use of social media and how it relates to policies concerning issues such as confidentiality, inappropriate and illegal behavior, harassment, intellectual property rights, etc. |
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